Terms and Conditions:
We always obtain Proof of Posting and make sure items posted are covered by relevant postal insurance
For all smaller items posted we use Royal Mail Recorded and Royal Mail International Signed for (where available).
All Larger items are sent via courier, we use UPS, DHL or FEDEX.
For items delivered personally we will contact you to arrange a mutually convient date and time.
We aim to dispatch all postal items within 3 working days.
We make sure all items are packed securely and use recycled materials where ever possible.
Please be aware that although we will always purchase additional insurance up to an items sale value (guarding against loss) not all items can be covered for damage.
Please refer to the list of restricted items below and be aware that if your item contains any of the following then this is posted at your own risk. We welcome personal collection to ensure safe travel.
THESE ITEMS ARE SENT AT YOUR OWN RISK.
- Furniture (Unless Flatpacked)
- Glass / Mirrored items / Crystal / Ceramic / Porcelaine/ Plaster / Marble / China / Stone / Slate / Resin / Granite - (or any item containing these matierals)
- Laptops / Monitors / Computers
- Televisions / Plasma & TFT Screens, Monitors
Postage: Claims
We will always ensure our items are properly packed as per courier guidelines but we all know accidents can happen.
If you receive an item that has suffered during transport please contact us immediately.
If you could provide details of the damage and photos of the item and packaging we can usually process a claim on your behalf.
Postage claims can take up to 28 days from the date of all evidence being submitted.
In some circumstances there may be a delay in receiving your item, if you fear your item has been lost in transport, please contact us and we will do all we can to help.
Return policy-website, telephone orders.
UK sales
All our items are covered by the seven day return policy as described within the Distance selling regulations
Any item returned must be in the original packaging and in the condition sent.
Returns are at the buyers cost.
For items that are made to measure or cut to order i'e cables, returns are not accepted.
Overseas sales
Please contact us within 7 days of reciept to inform us that the item is being returned.
We will notify you of reciept.
Any item returned must be in the original packaging and in the condition sent.
Returns are at the buyers cost.
For items that are made to measure or cut to order i'e cables, returns are not accepted.
Refund policy
All refunds will be issued within 7 days of receipt of the item, a full inspection will be carried out prior to a refund being issued.
All refunds will be made the same as the method of payment.
Faulty Items
Pre-owned or used Items:
Although all items are fully tested, due to the age of some items faults may occur.
In the event that you receive an item unworking, we will be happy to issue a refund,repair or replacement if available.
All items will be fully tested to assertain the fault/reason of failure.
We reserve the right to refuse a refund if the item has been the victim of abuse or tampering.
If any incidents occure where the only way to resolve a dispute is to have the item assessed by a third party, the cost of this will be reflected in the final refund amount.
Any receipts for charges incured will be forwarded to the customer.
New Items:
If you receive a new item that is faulty, we will offer an exchange or refund.
Ebay Purchases
If you have purchased you item through Ebay's website, please refer to their policy regarding refunds and returns.
Cancellation Policy
Any purchase may be cancelled up until the point of dispatch.
If you have provided us with an email address we will notify you when your item is on its way.
Privacy Policy
we do not store credit card details nor do we share customer details with any 3rd parties
This does not affect your statutory rights.
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